Personalised and custom items
Because personalised and custom products are made to your instructions, they cannot usually be returned for change of mind once production has started. Please check names, phone numbers, dates, spelling and design details before submitting your order.
Faulty, damaged or incorrect orders
If your order arrives damaged, faulty or different from the approved order details, contact us within 7 days of delivery. Include your order number and clear photos so we can assess the problem promptly. Depending on the circumstances, we will repair, replace or refund the affected item.
Non-personalised items
Unused, non-personalised items may be eligible for return within 14 days of delivery with prior approval. Items must be in their original condition. Unless the item is faulty or incorrect, return postage is the customer’s responsibility and original delivery charges are not refundable.
Cancellations and changes
Contact us as soon as possible if you need to cancel or change an order. We can usually help before production begins. Once personalised work has started, cancellation or changes may not be possible.
Nothing on this page limits the rights and remedies available to you under the Australian Consumer Law.
To request help, email matthewgibbons885@gmail.com or call 0488 208 812.